The Commandments
GENERAL
- Commit to deliver, to help, to learn, and to improve
- Be honest, be reliable, and work hard
- When you mess up, own up! And LEARN from your mistakes
- Don’t stay stuck, get help! If you’re in a hole, stop digging. If in doubt, ask. Keep asking til you’re answered
- Communicate! Keep colleagues and customers informed - avoid surprises
- Write effectively, speak effectively - keep it short and make it matter to the recipients
- Finish your project. Know your deadlines, hit them if you can, shout if you realize you can’t
- Solve problems, and help others to solve problems too – everyone learns faster that way
- Never leave a mess behind you: this applies to your project, the kitchen AND the bathroom!
- Think for yourself: challenge bad decisions, escalate if necessary - stay calm and polite
- Make sure you really understand the objectives/target of the project, from your customer’s point of view
- Keep a log book and use it every day
- Always keep your own backups, and make sure you can restore